Shipping & Delivery

At dearcali, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy before placing your order.

 

Shipping Origin

All orders are shipped directly from California, USA.

 

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed on business days only (Monday through Friday, excluding U.S. holidays).

Processing times are estimates and may vary during holidays, promotional periods, or due to circumstances beyond our control.

 

Shipping Time

Estimated domestic and international delivery time is approximately 5–10 business days after your order has been shipped.

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on the destination, customs clearance, weather conditions, carrier operations, or other unforeseen circumstances.

 

Shipping Costs

For orders shipped within the United States, a flat shipping fee of $10 applies to orders under $100. Orders of $100 or more qualify for free standard shipping. Additional shipping fees may apply to orders shipped to Alaska and Hawaii.

For orders shipped to South Korea, shipping is $18 for orders under $130 and $10 for orders of $130 or more.

The applicable shipping charge will be displayed at checkout before your order is completed.

 

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24–48 hours to become available after shipment.

 

Customs, Duties & Taxes for international orders

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by local authorities and may be collected upon delivery. Please review your local customs requirements before placing an order.

 

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

dearcali is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will make reasonable efforts to update the address before your order is shipped; however, we cannot guarantee that changes can be made once order processing has begun.

 

Lost, Delayed, or Damaged Shipments

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your package is delayed, lost, or arrives damaged, please contact dearcali as soon as possible.

We will work with the shipping carrier to assist in resolving the issue whenever possible. However, dearcali is not responsible for carrier delays, customs delays, or other events outside our reasonable control.

 

Contact Us

If you have any questions regarding shipping, please visit our Contact Us page and submit the contact form. Our customer support team will get back to you as soon as possible.

Please include your full name and order number when contacting us.