Returns & Refunds
At dearcali, we want every customer to have a positive shopping experience. Please review our policy below before placing your order.
Returns
You may request a return within 14 days of the date your order is delivered.
To be eligible for a return, the item must:
- Be unused, unopened, and in its original condition.
- Be returned in its original packaging with all tags, accessories, and included materials.
- Include your order number or other proof of purchase.
Items that do not meet these requirements may not be accepted.
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
For returns or exchanges that are not the result of a defective product, an incorrect item, or an error by dearcali, the customer is responsible for all return shipping costs.
If the return is required because dearcali shipped an incorrect item or the product is confirmed to be defective, dearcali will cover the applicable return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error by dearcali or a confirmed product defect.
Non-Returnable Items
For health, hygiene, safety, and product integrity reasons, the following items cannot be returned or exchanged:
- Opened or used products
- Items with damaged, removed, or altered packaging, tags, seals, or labels
- Items damaged after delivery due to improper use, storage, handling, or customer negligence
- Items identified on the product page as non-returnable
For health, hygiene, and food safety reasons, food products, including baby formula and other edible items, cannot be returned or exchanged once they have been shipped. dearcali does not restock or resell returned food products to ensure the highest standards of product integrity for all customers.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photos of the item, packaging, shipping label, and any visible damage
We may request additional information or photographs to review your claim.
After reviewing the request, dearcali may provide an appropriate resolution, including a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.
Please retain the item and all original packaging until your claim has been resolved.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear in your account.
dearcali is not responsible for delays caused by banks, credit card companies, or payment providers.
If a returned item does not meet the eligibility requirements described in this policy, the refund request may not be approved.
Exchanges
Exchanges are subject to product availability.
The fastest way to receive a different item may be to return the eligible item and place a new order after your return has been approved.
Customers are responsible for any price difference and applicable shipping charges unless the exchange is required because of an error by dearcali or a confirmed product defect.
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has entered processing or has been shipped, it cannot be canceled and will be handled in accordance with this Refund Policy.
Contact Us
To request a return, report a damaged or incorrect item, or ask a question regarding this policy, please visit our Contact Us page and submit the contact form. Our customer support team will get back to you as soon as possible.
Please include your full name and order number when contacting us.