FAQ
Orders
Can I add items to my order after it has been placed?
If you would like to add an item to an existing order, please contact us as soon as possible.
If your order has not yet been packed or shipped, we will do our best to update your order and provide a payment link for the additional amount.
Once your order has entered processing or has been shipped, additional items cannot be added.
Can I change or cancel my order?
Orders may only be changed or canceled before processing begins.
Please contact us as soon as possible after placing your order. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing has begun.
Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days after payment has been successfully received.
After shipment, international delivery generally takes approximately 5–10 business days. Delivery times are estimates and may vary depending on customs clearance, weather conditions, carrier operations, or other circumstances beyond our control.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to become available after shipment.
Will I have to pay customs duties or import taxes for international orders?
International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.
These charges vary depending on the destination, product type, order value, quantity, shipping method, and local customs regulations. dearcali does not control these charges and cannot confirm in advance whether additional fees will apply.
Customers are responsible for any customs duties, taxes, VAT, clearance charges, or other import-related fees assessed on their orders.
Orders shipped within the United States are not subject to international customs duties or import taxes. Applicable sales tax may be collected at checkout based on the shipping destination and current tax requirements.
Returns
What is your return policy?
Eligible returns may be requested within 14 days of delivery.
Returned items must be unused, unopened, and in their original condition with all original packaging and included materials.
Please review our Returns & Refunds page for complete eligibility requirements and instructions.
Can I return an opened or used product?
No. Opened, used, or customer-damaged products cannot be returned for health, hygiene, safety, and product integrity reasons.
Why can’t baby formula or other food products be returned?
For health, hygiene, and food safety reasons, food products, including baby formula and other edible items, cannot be returned or exchanged once they have been shipped.
dearcali does not restock or resell returned food products to help maintain the highest standards of product integrity for all customers.
What should I do if my order arrives damaged or incorrect?
Please contact dearcali Customer Support within 14 days of delivery and provide your order number, a description of the issue, and clear photographs of the product and packaging.
After reviewing the information, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.
Products
Are your products authentic?
Yes. All products sold by dearcali are authentic. We source our products from trusted brands, distributors, and reputable retailers in the United States.
Where are your products shipped from?
All orders are shipped directly from California, USA.
Payments
What payment methods do you accept?
We accept major credit cards and other secure payment methods displayed at checkout.
Available payment methods may vary depending on your location.
Customer Support
How can I contact the dearcali team?
If you have questions before or after placing an order, please visit our Contact Us page and submit the contact form. Our customer support team will get back to you as soon as possible.